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One queue for every question, the whole history beside it.

A WhatsApp chat becomes a ticket in one click, the answer goes back to the same chat, and the agent sees the customer's calls, orders and invoices on the record.

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The Support tickets queue in the RapBooster Demo workspace
  • 25,000+ businesses since 2012
  • Meta Business Partner
  • 14 days free, no card

Why RapBooster

Built for how support teams work.

  • Tickets from chats

    No copying messages into a helpdesk: the chat is the ticket.

  • Context on the record

    Past calls, orders and invoices are one click away from the ticket.

  • Checked, not hoped

    Audit rules pick tickets for a second look, so quality is reviewed.

A working day

A day on the support team.

Scroll through the day: each moment is a real screen in one of the apps below.

  1. The queue is waitingTickets assigned to you, sorted by priority, in your tasks.Tasks
  2. A customer writes inThe chat becomes a ticket without leaving the inbox.WhatsApp
  3. The reply is draftedRappy drafts an answer from the history; the agent sends it.Rappy
  4. A call backA missed call becomes a follow-up and the call is logged.Voice
  5. A sample is reviewedAudit picks closed tickets for a second look.Audit

The workflow

Every step hands over to the next.

  1. WhatsAppChat inOr an email, or a call.
  2. SupportTicketAssigned, prioritised, with notes.
  3. LeadsContextThe customer's whole record.
  4. SupportReplyBack to the same chat.
  5. AuditReviewA second look at closed tickets.

 

The apps

The apps support teams use.

Start with the first few and switch on the rest when you need them.

See every app

Every plan includes Tasks, Team and Rappy. Switch on the other apps when you need them.

Everyone sees what is theirs.

Roles decide who can see and do what in every app, so each person gets the view they need.

  • Support agent

    Answers tickets from the queue, with notes the customer never sees.

    SupportWhatsApp

  • Team lead

    Assigns and prioritises, and steps in on tickets that wait too long.

    SupportTasks

  • Quality reviewer

    Works the review tasks that audit rules create.

    Audit

Industries where support teams use RapBooster.

See the setup for your trade: its apps, its workflow and the messages it sends.

Trusted by 25,000+ businesses.

Businesses on RapBooster
25,000+
Building since
201214+ years
Meta
Business PartnerOfficial WhatsApp API
  • Bharat Gas
  • Maruti Suzuki
  • Mahindra Lifespaces
  • Renault
  • Honda
  • Mercedes-Benz
  • Titan Eye+
  • John Deere
  • Amity University
  • Fortis
  • Acko
  • Cafe Buddy
  • Radisson Blu
  • Servotech

  • Special thanks to Mr "Shubham Agarwal" for being so helpful and supportive. Really appreciate the quick response and excellent service. Keep up the great work!

    arvizon global

  • I've used RapBooster for about two and a half years to message teachers across Delhi. It's simple, always available, and it has widened my reach.

    Deepak SehrawatDistrict President, North West B, Loktantrik Adhyapak Manch (Delhi teachers' association)

  • We've been connected with the RapBooster team for over 12 years.

    Spandan VaidyaAsia Packaging

Read reviewsCustomer stories

FAQ

Questions, answered.

Does the reply go back to the customer's WhatsApp?

Yes. An answer written on the ticket is sent to the chat it came from, and the conversation stays on the ticket.

Can agents talk about a ticket privately?

Yes. Internal notes on a ticket are seen by the team only.

Is Support for our own customers or for RapBooster's?

Support is a helpdesk for your own customers. RapBooster's own help is on the help centre and WhatsApp.

Other teams on RapBooster.

Give your support team one place to work.

Every plan has a 14-day free trial and no card is needed. Pick a plan when your team is using it.

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