WhatsApp, email, texts and calls from one address book

Contacts

One address book for every customer and prospect.

The workspace address book. Import contacts in bulk, organise them into lists and segments, and reuse those lists everywhere else: campaigns, the inbox and the catalogue all read from here.

• Bulk import. Bring in CSV or Excel files and map the columns once.
• Lists and segments. Group people by hand or by rules, then reuse them.
• Custom fields and tags. Keep the details your business actually needs.
• Used everywhere. WhatsApp, email and text campaigns send to the same lists.

WhatsApp

The official API and your linked numbers, in one team inbox.

Send template campaigns on the official WhatsApp Business API, or link your everyday WhatsApp numbers by QR code. Either way the whole team answers from one shared inbox next to each lead, with automations and chatbot flows for the routine answers. Linked numbers use WhatsApp Web, so send only to people who expect your messages.

• Official API campaigns. Send approved templates to lists and segments from your Business number.
• Linked numbers. Link everyday numbers by QR, no Meta account; bulk sends are human-paced.
• Shared inbox. Every number's chats in one place, with assignments.
• Automations and flows. Answer routine questions without a person.

Email

Email campaigns from your own sending account.

Send from your own SMTP, Amazon SES, Mailgun, SendGrid or Postmark account: verified sending domains, hourly and daily caps, one-click unsubscribe, bounce and complaint handling, and click tracking.

• Bring your own sender. SMTP, Amazon SES, Mailgun, SendGrid or Postmark.
• Verified domains. Send from your own domain, checked before you start.
• Caps you set. Hourly and daily limits protect your reputation.
• Clean lists. One-click unsubscribe, bounces and complaints handled.

Messages

RCS campaigns and SMS from your team's own phones.

Rich, branded RCS messages from a verified sender, paid from credits, and plain SMS sent and received through your team's Android phones and SIMs with the RapBooster mobile app: campaigns to contact groups, two-way threads in one inbox next to each lead, and delivery reports.

• Branded RCS. Your logo, rich cards, carousels and buttons in the phone's own messaging app.
• SMS from your own numbers. Texts go out from your team's phones, to numbers customers already know.
• Careful sending. Caps, rotation and send windows per SIM, with failover.
• On the lead. Every text, sent or received, sits on the lead's timeline.

Voice

Calls, recordings and the call log.

Calls on your RapBooster IVR business number (IVR, click-to-call and an incoming-call popup) and on your team's office SIMs, synced by the RapBooster mobile app, in one log with recordings, missed-call follow-ups and every call on the lead's timeline.

• Business number and IVR. An IVR number with click-to-call and a pop-up on incoming calls.
• Recordings. Listen back to any recorded call.
• Missed calls. Follow-ups so nobody is left without a call back.
• On the lead. Every call appears on the lead's timeline.