Terms and Conditions

These Terms and Conditions ("Terms") are a binding agreement between you and the company that operates RapBooster, named under Company information at the end of this page ("RapBooster", "we", "us", "our"). They govern your use of rapbooster.com, the RapBooster web and mobile apps, our public API and every paid service we provide (together, the "Service").

By creating an account, opening a workspace, buying anything from us or using the Service, you accept these Terms, our Privacy Policy, our Refund and Cancellation Policy, our Cookie Policy and our Acceptable Use Policy, which form part of these Terms. If you accept them on behalf of a business, you confirm that you are authorised to bind that business, and "you" means that business.

1. Definitions

• Workspace: the separate business account you create on RapBooster. Each workspace has its own database.
• Owner: the person who created the workspace or to whom ownership was transferred. The owner is responsible for the workspace and for every purchase made in it.
• Member: a person the owner or an admin invites to the workspace.
• Plan: a paid subscription that opens one or more apps for a billing period (monthly or yearly), as listed on our pricing page.
• Free plan: the plan every app has at no charge, with the limits listed on our pricing page. It has no end date.
• Customer Data: everything you or your members put into the Service, including contacts, leads, messages, files, invoices and records about your own customers and staff.
• Credits and Rappy tokens: prepaid balances used for metered actions such as campaign messages, calls and the Rappy AI assistant.

2. Eligibility and accounts

1. You must be at least 18 years old and able to enter a binding contract under the law that applies to you. The Service is for business and professional use.
2. You sign in with your mobile number and a one-time password (OTP) and may add other sign-in methods. You must give true, current and complete information and keep it up to date.
3. You are responsible for keeping your devices, OTPs and sign-in details secure and for everything done through your account and your workspace. Tell us at once at [email protected] if you suspect unauthorised access.
4. The owner decides who joins the workspace and with which role, and is responsible for the acts of every member as if they were the owner's own.
5. To help you, our support team may open your workspace as you see it. Each such access needs a stated reason, is limited in time and is recorded in a log.

3. The Service

1. RapBooster is a set of business apps in one workspace, such as CRM, WhatsApp, email, RCS and SMS messaging, calls, leads, billing, store, support, tasks, people, recruitment and attendance, and Rappy, the AI assistant. What each plan includes is shown on our pricing page and in the app at the time you buy.
2. We improve the Service continuously. We may add, change or retire features. If we retire a feature that is a material part of a plan you have paid for, we will tell you in advance and, where we cannot offer a reasonable replacement, you may end that plan and we will refund the unused part of its fee for that plan.
3. Some features depend on third parties, such as Meta for the WhatsApp Business Platform, telecom operators, email providers, payment gateways and AI model providers. Their availability, rules, approvals and charges are outside our control, and you must follow their terms when you use those features.
4. We aim to keep the Service available at all times but do not promise uninterrupted or error-free operation. Planned maintenance and incidents are shown on our status page at rapbooster.com/status.

4. The Free plan

1. Every app has a Free plan, with the limits shown on our pricing page. It costs nothing, needs no card and does not expire. The Free plan is how you try RapBooster.
2. A new workspace starts on the Free plan. If you chose a paid plan on our website before signing up, it opens in your cart so that you can buy it; nothing is charged until you pay.
3. Some features on the Free plan carry a small "Made with RapBooster" mark, which is removed when the related app is on a paid plan.
4. A workspace has 2 logins on the Free plan. Any paid app raises this to 5 logins for the whole workspace, not 5 per app. Further logins are bought separately at the price on our pricing page.
5. Contacts, Reports, Tasks and Rappy are free in every workspace within the limits on our pricing page.

5. Prices, taxes and payment

1. Prices are shown on our pricing page and in the app. Prices in Indian rupees (INR) exclude GST, which is added at the applicable rate (currently 18%) on the invoice. Customers outside India are billed in US dollars (USD); where the law treats the supply as an export, no Indian GST is charged, and any local taxes, duties or bank charges in your country are yours.
2. Plans are billed in advance for a monthly or yearly period. Extra users, credit packs, Rappy token packs, numbers and services are billed as shown when you buy them. Offers with a first-year price renew at the renewal price stated with the offer. When a workspace has two or more paid apps, an automatic multi-app discount applies to their plan prices, in the steps shown on our pricing page and on your proforma or invoice. Free apps, phone-number and minute charges, credits and Rappy packs do not count towards the discount and are not discounted.
3. You pay through the payment link on our proforma or invoice, using the payment methods our payment gateways offer. A plan starts or extends when the payment is confirmed.
4. Plans do not renew automatically. Before a period ends we send a renewal proforma with a payment link (30 days ahead for yearly plans) and reminders. If it is not paid by the end of the period, the plan ends and the workspace falls back to the Free plan (section 7).
5. We may change prices for future periods. A new price applies from your next renewal or purchase, never to a period you have already paid for.
6. Charges of third parties, such as Meta conversation fees, telecom charges, domain fees and advertising spend, are billed separately as shown in the app, or paid by you directly to those parties.
7. If a payment is reversed or charged back without good reason, we may suspend the related plan until it is settled.

6. Cancellation and refunds

1. The owner, or an admin with billing rights, can cancel a plan in the app at any time. A cancelled plan stays active until the end of the period already paid and then ends; it is not cut off early.
2. Payments are non-refundable except as set out in our Refund and Cancellation Policy, which also explains how the refunds we do give are made.

7. End of a plan: the Free plan, retention and deletion

1. Fall back to Free. When the last paid plan of a workspace ends, the workspace falls back to the Free plan. Nothing is deleted at that point. Your data, your members and your connected numbers and mailboxes stay.
2. Items above the Free limits. Whatever is above the Free plan's limits (for example members, numbers, mailboxes or records) is paused, not removed. The owner chooses which items stay active; if the owner does not choose, the oldest stay active and the rest are paused. Buying a plan again reactivates the paused items. Messages and data tied to a paused item are kept.
3. Paused numbers and mailboxes. A number or mailbox paused in this way is kept for 90 days and is then disconnected. Its data stays in the workspace.
4. Inactive workspaces. A workspace counts as active when any member signs in on the web or on the mobile app; incoming messages alone do not count. A workspace that has never had a paid plan and has no sign-in for 30 days is permanently deleted, with all its Customer Data. A workspace that has had a paid plan at any time keeps its data for 90 days without a sign-in and is then permanently deleted. Buying a plan or signing in before that day keeps the workspace. Deleted data cannot be recovered; copies in our backups are overwritten in their normal cycle. We keep the records we need about you as our customer (account, invoices and payments) as the Privacy Policy describes.
5. Reminders. We warn the owner by email and WhatsApp before a workspace is deleted for inactivity: on days 20, 27 and 29 for a workspace that has never had a paid plan, and on days 60, 80 and 89 for one that has. We also send reminders before a paid plan ends and a notice when it has ended and the workspace is on the Free plan.
6. Export. The apps give you export tools. Export anything you need before a workspace is deleted.

8. Your data

1. You own your Customer Data. You grant us a limited right to host, copy, process, transmit and display it only to provide, secure and support the Service for you, and as the law requires.
2. For personal data inside your Customer Data, you decide why and how it is processed and act as the data fiduciary (or controller); we process it on your behalf and on your instructions as your data processor. You are responsible for having a lawful basis and any consent needed for the personal data you upload and for the messages you send, under the Digital Personal Data Protection Act, 2023 (the "DPDP Act") and every other law that applies to you.
3. We handle the personal data of our own customers and website visitors as the data fiduciary, as our Privacy Policy explains.
4. You are responsible for the accuracy and legality of your Customer Data and for keeping your own copies of anything you must retain by law.

9. Messaging channels

1. WhatsApp Business Platform. Official WhatsApp accounts are connected through Meta. You must follow Meta's WhatsApp Business terms, Business Messaging Policy and Commerce Policy, use approved templates where Meta requires them, and pay Meta's conversation charges as billed.
2. WhatsApp Web numbers . A WhatsApp Web number connects your ordinary WhatsApp number by the WhatsApp Web method, run on our servers. It is not an official WhatsApp product and is not provided, approved or endorsed by WhatsApp or Meta. WhatsApp may limit, restrict or permanently ban a number, especially one that sends in bulk or to people who do not expect its messages. You use WhatsApp Web numbers entirely at your own risk; we are not responsible for any limit or ban, for lost messages or contacts, or for any loss that follows, and no fee is refunded because of one. Send only to people who expect your messages and keep to the sending pace the app sets.
3. SMS, RCS, email and calls. You must follow the telecom regulations that apply to you (in India, the TRAI rules on commercial communications, including registering your senders and templates where they require it), the rules of RCS and email providers, and anti-spam laws.
4. Our Acceptable Use Policy applies to every message you send through the Service.

10. Rappy and other AI features

Rappy, the AI assistant, and other AI features generate suggestions, summaries, drafts and actions with third-party AI models. Rappy asks for your confirmation before it changes anything. AI output can be wrong, incomplete or out of date: you must review it before you rely on it, send it or act on it, and you are responsible for what you confirm. Do not use AI features for decisions with legal or similarly significant effects on a person without human review.

11. Services we deliver for you

Done-for-you services (such as website design, app development, graphic design, video, social media management and online ads) are delivered on the scope, timeline, milestones and price in the quote or package you accept. You must give the content, access and approvals the work needs on time; delays on your side move the timeline. Once you have paid in full, the final deliverables made for you are yours, except third-party material (such as stock images, fonts, plugins and platforms) used under its own licence, and our pre-existing tools and know-how. We may show the work in our portfolio unless you ask us in writing not to. Advertising spend is paid to the ad platforms and is yours whatever the results.

12. Acceptable use and suspension

1. You must use the Service lawfully and as our Acceptable Use Policy requires.
2. We may suspend or limit a workspace, a number, a sender or a feature, with notice where it is practical and without notice where it is urgent, if we reasonably believe that it breaks these Terms or the law, harms other people or the Service, or puts our standing with a platform or operator at risk. We restore access once the problem is fixed, unless we end the agreement under section 16.

13. Intellectual property

The Service, our software, designs, content and brand belong to us or our licensors. We grant you, for as long as you have a workspace, a limited, non-exclusive, non-transferable right to use the Service for your business under these Terms. You must not copy, resell, reverse-engineer or create derivative works of the Service, except as the law expressly allows. If you send us feedback or ideas, we may use them freely, without any duty to you.

14. Warranties and disclaimers

We will provide the Service with reasonable skill and care. Apart from that, and to the extent the law allows, the Service is provided "as is" and "as available", and we disclaim all other warranties, express or implied, including fitness for a particular purpose and uninterrupted or error-free operation. We do not promise any business result, such as leads, sales, delivery or read rates, or ranking.

15. Limitation of liability and indemnity

1. To the extent the law allows, neither party is liable for indirect, incidental, special or consequential loss, or for loss of profit, revenue, business, goodwill or data, even if it was foreseeable.
2. To the extent the law allows, our total liability arising out of or in connection with the Service in any twelve months is limited to the fees you paid us for the Service in the three months before the event giving rise to the claim.
3. Nothing in these Terms limits liability that cannot be limited by law, such as for fraud.
4. You will indemnify us against claims, fines and losses brought by third parties that arise from your Customer Data, your messages, your breach of these Terms or of the law, or the acts of your members.

16. Term and termination

These Terms apply from the moment you first use the Service until your workspace is deleted. You may stop using the Service at any time and ask us to delete your workspace earlier. We may end this agreement for a serious or repeated breach of these Terms or of our Acceptable Use Policy, for non-payment, or if the law requires it. Sections that by their nature should survive (such as payment, data, liability, indemnity and law) survive termination.

17. Force majeure

Neither party is liable for a delay or failure caused by events beyond its reasonable control, such as natural disasters, epidemics, war, government action, power or internet failures, or the outage of a third-party platform, provided it takes reasonable steps to limit the effect.

18. Changes to these Terms

We may update these Terms. Each version is published on this page with the date it comes into force, and the version in force on a given day is the one that applies to that day. For a material change we tell owners by email or in the app before it comes into force. If you do not agree to a change, you may stop using the Service before it applies; continuing to use the Service afterwards means you accept it.

19. Governing law and disputes

These Terms are governed by the laws of India. Both parties will first try to settle any dispute in good faith by writing to each other. If it is not settled within 30 days, the courts at the city of our registered office, shown under Company information, have exclusive jurisdiction, subject to any consumer protection rights you cannot give up.

20. General

These Terms are the entire agreement between us about the Service and replace earlier understandings. If a provision is unenforceable, the rest stays in force. A failure to enforce a right is not a waiver of it. You may not transfer this agreement without our written consent; we may transfer it to a successor of our business with notice to you. We send notices to the owner's email address or phone number, or in the app.

21. Contact

Questions about these Terms: [email protected], or call or message us on WhatsApp at +91 96804 40022.