Terms & Conditions

Welcome to RapBooster — a B2B SaaS platform operated by rapbooster.com. By accessing, registering for, or using any part of our platform or services, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions ("Terms") and our Privacy Policy, which is incorporated herein by reference.

If you do not agree to these Terms, you must immediately discontinue use of the platform. We reserve the right to update these Terms at any time. Continued use after changes are posted constitutes acceptance of the revised Terms.

RapBooster is a business-to-business (B2B) platform. To create an account and use our services, you must meet the following eligibility criteria:

Sub-accounts created under a parent account ("child accounts") are governed by these same Terms. The parent account holder is fully responsible for the actions and compliance of all sub-accounts linked to their organisation.

RapBooster provides the following categories of services. Each service is subject to additional product-specific terms which, together with these Terms, govern your use.

We reserve the right to add, modify, or discontinue any service at any time with reasonable notice. Features described on our website are subject to the subscription plan you have purchased.

Access to RapBooster's features is governed by the subscription plan you select. All pricing is listed on our website and is subject to change with advance notice.

You agree to use RapBooster's platform and services in a lawful, ethical, and respectful manner. The following activities are strictly prohibited:

We reserve the right to suspend or terminate accounts that violate this policy without prior notice. Suspected illegal activities will be reported to the appropriate authorities as required by law.

When you use RapBooster to send campaigns or manage contacts, the personal data of your audience belongs to you. We act as a data processor on your behalf.

• You are the data controller for any contact or audience data you import or collect via the platform
• You are solely responsible for ensuring you have the appropriate consent or legal basis to process your contacts' data
• We process your data only according to your instructions and do not use it for our own marketing or analytics
• Customer-uploaded files are stored on AWS S3 (ap-south-1, India) with encryption at rest
• You must not upload data pertaining to individuals under the age of 18
• Upon account termination, your data is retained for 90 days and then permanently deleted unless legal obligations require longer retention

RapBooster integrates with third-party platforms and services to deliver its functionality. Your use of these integrations is subject to the terms and privacy policies of those third parties.

• We are not responsible for the availability, accuracy, security, or content of any third-party service
• Integrations with WhatsApp Business API are governed by Meta's own terms and policies; any violations of Meta's policies are your responsibility
• Payment processing is handled by our gateway partners (Stripe, Razorpay, Paytm, PayPal, Instamojo, CCAvenue, PhonePe) — their terms govern each transaction
• Cloud storage is provided by Amazon Web Services (AWS S3); AWS terms apply to the underlying infrastructure
• OTP authentication utilises MSG91 (SMS) and PHPMailer/SMTP (email); those providers' terms apply accordingly
• We may add, replace, or remove third-party integrations at any time with reasonable notice

Our total aggregate liability to you for any claim arising from or related to these Terms or the platform shall not exceed the amount you paid to us in the three (3) months immediately preceding the event giving rise to the claim.

You agree to defend, indemnify, and hold harmless RapBooster, its affiliates, and their respective officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with:

• Your access to or use of the platform in violation of these Terms
• Any content you upload, send, or otherwise make available through the platform
• Your violation of any applicable law, regulation, or third-party right — including intellectual property rights, privacy rights, or consumer protection laws
• Any dispute between you and a third party arising from your use of RapBooster's services
• Negligence, misconduct, or unauthorised access by you, your employees, or your sub-accounts

Upon termination, your access to the platform will cease immediately. Your data will be retained for 90 days during which you may request an export. After 90 days, all data is permanently deleted. Billing records are retained for 7 years as required by Indian financial regulations.

We may revise these Terms from time to time to reflect changes in our services, technology, legal requirements, or business practices. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Notify registered users by email and/or an in-app notification for significant changes
• Provide at least 14 days' advance notice before material changes take effect for existing subscribers

Your continued use of the RapBooster platform after any changes have been posted constitutes your acceptance of the revised Terms. If you do not agree with the updated Terms, you must stop using the platform and may cancel your account.

If you have any questions, concerns, or requests relating to these Terms & Conditions, please contact us through any of the channels below. We aim to respond to all legal enquiries within 5 business days.