Orders, domains, projects and support after the sale

Orders

Ship what you sold.

Goods sold from your catalogue become orders automatically: shipments and delivery tracked in one place, with stock going back on a cancel or return.

• Orders from invoices. A paid invoice for goods creates the order.
• Shipments. Track each shipment through to delivery.
• Cancels and returns. Stock goes back to the catalogue.
• Buyer's address. Copied from the lead's billing details.

Domains & Hosting

Domains and hosting you sold.

Domain registrations, transfers and hosting accounts sold from your catalogue, booked at ResellerClub or approved by hand.

• Registrations and transfers. Booked when the invoice is paid.
• Hosting accounts. Track every account you sold and its renewal.
• ResellerClub. Book automatically, or approve each one by hand.
• Renewals. Invoiced before the domain or plan expires.

Projects

Deliver the work.

Internal projects and the client projects a service sale opens, with one task board for both, due dates and owners.

• Client projects. Opened automatically when a service is sold.
• One task board. Internal and client work side by side.
• Due dates and owners. Everyone knows what is theirs and when.
• Recurring tasks. Repeat routine work on a schedule.

Support

A helpdesk for your own customers.

Open tickets for your leads or straight from a WhatsApp chat, reply to the chat from the ticket, keep internal notes, and work one shared queue with your team.

• Tickets from chats. Turn a WhatsApp conversation into a ticket.
• Reply from the ticket. The answer goes back to the customer's chat.
• Internal notes. Discuss a ticket without the customer seeing.
• One queue. Assign, prioritise and close together.