Templates & Swipe Files
RapBooster Growth TeamThese 30 WhatsApp templates for clinics, labs and hospitals cover appointment booking, reminders, check-in, reports, prescriptions, follow-ups, payments and feedback. Appointment reminders alone can cut no-shows substantially. Keep sensitive medical details out of template text: share reports through secure links with patient consent.
Tip: build a booking form inside WhatsApp with WhatsApp Flows.
1. Booking and confirmation (utility)
1. Hi {{1}}, your appointment with Dr. {{2}} ({{3}}) is confirmed for {{4}} at {{5}}. 📍 {{6}} [Reschedule | Cancel]
2. Thanks for contacting {{1}}! 🏥 To book an appointment, choose a department: [General | Paediatrics | Gynaecology | Other]
3. Your teleconsultation with Dr. {{1}} is booked for {{2}}. Join link: {{3}}
4. Hi {{1}}, your appointment token number is {{2}}. Estimated time: {{3}}.
2. Reminders (utility)
5. ⏰ Reminder: your appointment with Dr. {{1}} is tomorrow at {{2}}. Reply 1 to confirm, 2 to reschedule.
6. Hi {{1}}, please arrive 15 minutes early and carry your previous reports and ID.
7. Fasting reminder: please don't eat for {{1}} hours before your test at {{2}}. Water is okay 💧
8. Hi {{1}}, it's time for your {{2}} follow-up visit. Book a slot: {{3}}
9. Vaccination reminder: {{1}}'s {{2}} dose is due on {{3}}. [Book slot]
3. Check-in and visit
10. Welcome to {{1}}, {{2}}! Please share this code at reception: {{3}}.
11. Dr. {{1}} is running {{2}} minutes late. Sorry for the wait 🙏 Your new estimated time: {{3}}.
12. Your turn is next, {{1}}. Please proceed to room {{2}}.
4. Reports and prescriptions (utility, with consent)
13. Hi {{1}}, your test report ({{2}}) is ready. View securely: {{3}} (link valid for 7 days)
14. Your prescription from Dr. {{1}} dated {{2}} is attached. 📄
15. Hi {{1}}, Dr. {{2}} has reviewed your report and would like to discuss it. Book a follow-up: {{3}}
16. Medicine reminder: take {{1}} at {{2}}. Reply DONE once taken.
17. Hi {{1}}, your medicines are ready for pickup at {{2}} pharmacy. Or order home delivery: {{3}}
5. Payments and insurance (utility)
18. Hi {{1}}, your bill of ₹{{2}} for {{3}} is ready. Pay securely: {{4}}
19. ✅ Payment received: ₹{{1}}. Receipt: {{2}}
20. Your cashless claim with {{1}} has been {{2}}. Claim ID: {{3}}. Our TPA desk will call you if more documents are needed.
21. Hi {{1}}, please share your insurance card and policy number to complete admission formalities.
6. Post-visit and care
22. Hi {{1}}, how are you feeling after your visit to Dr. {{2}}? Reply if you have any questions 💙
23. Post-surgery care tips for {{1}}: {{2}}. Call {{3}} in an emergency.
24. Hi {{1}}, it's been {{2}} days since your procedure. Please share how you're feeling: [Better | Same | Worse]
25. Discharge summary for {{1}} is attached. Next review on {{2}}.
7. Health camps and packages (marketing, opt-in)
26. 🩺 Free health check-up camp at {{1}} on {{2}}. BP, sugar and BMI checks. [Register]
27. Hi {{1}}, our {{2}} health package is available at ₹{{3}} this month. Includes: {{4}}. [Book]
28. World Heart Day ❤️ Get a cardiac screening at {{1}} with {{2}} off till {{3}}.
8. Feedback and reviews
29. Thank you for visiting {{1}}, {{2}}. How would you rate your experience? ⭐1–5
30. We're glad we could help, {{1}}! 🙏 Could you share a quick Google review? {{2}}
Compliance and good practice
- Get explicit consent for WhatsApp communication at registration.
- Minimise sensitive data in messages; use secure, expiring links for reports.
- Verify the number before sending reports, especially for family-shared phones.
- Follow medical advertising norms: no guaranteed outcomes and no misleading claims.
- Train staff on the shared team inbox so every patient message gets answered.
Run it all on RapBooster WhatsApp Marketing with a shared team inbox, Flows for bookings and automated reminders (free trial). Full strategy: WhatsApp for healthcare playbook. See the healthcare industry page.
Questions first? Chat with us on WhatsApp