Pricing & How-To
RapBooster Growth Team
CRM software in India is priced either per user per month or flat per year, and the real cost includes telephony, add-ons, onboarding and upgrades for features like automation. RapBooster has one CRM plan with 5 users included and a price per extra user; the IVR number and calling minutes are separate. Live prices are on the pricing page. Always compare the 12-month total for your team size.
The two pricing models
| Model | How it works | Good for | Watch out for |
|---|---|---|---|
| Per user per month | Pay for each seat | Teams that grow slowly | Costs scale with headcount |
| Flat yearly | One price regardless of use | Small teams wanting predictability | Feature limits in lower tiers |
RapBooster CRM pricing
One CRM plan, with every business app for your team
- 5 users included, a simple price per extra user
- Leads pipeline and dashboard
- Invoices, estimates and proposals
- Projects and Gantt charts
- Tickets and knowledge base
- Rappy (AI) tokens included each month
Calling (Voice)
- An IVR number billed monthly
- Call minutes charged in credits
- Call history and recordings on every lead
Messaging
- WhatsApp, Email and the phone gateway are plans per account
- RCS messages use credits; WhatsApp messages are billed to you by Meta
Prices exclude GST. See the live prices on the pricing page.
Hidden costs to check with any CRM
- Telephony: minutes, numbers and recording storage
- Automation locked in higher tiers: workflows and lead scoring often cost more
- Integrations: paid connectors for WhatsApp or accounting
- Onboarding and training fees
- Storage limits: attachments and call recordings add up
- Currency risk: USD-priced CRMs change with exchange rates
- Data export fees or limits when you leave
How do you compare CRMs fairly?
- List must-have features (pipeline, WhatsApp, calling, invoices)
- Count users now and in 12 months
- Price the tier that includes your must-haves, not the cheapest tier
- Add telephony and integration costs
- Compare the 12-month totals, then factor in setup time
Is an expensive CRM better?
Not necessarily. Enterprise CRMs are powerful but often need admins and consultants. For most Indian SMBs, adoption matters more than features: a simple CRM your team uses daily beats a powerful one nobody opens.
Related reading
Which setup fits your team?
| If your team… | Choose |
|---|---|
| Has 1–5 people who mostly chat on WhatsApp and email | The CRM plan, plus a WhatsApp plan |
| Needs invoices, projects and a helpdesk in one place | The CRM plan |
| Makes lots of phone calls to leads | The CRM plan, plus an IVR number |
| Wants call recordings for coaching | An IVR number |
| Has more than 5 people | The CRM plan, plus extra users |
You can add an IVR number later, when your calling volume grows.
Total cost of ownership: beyond the licence
A realistic CRM budget includes:
- Licences: the plan price for your users
- Telephony: minutes and numbers if you call from the CRM
- Setup time: importing data, defining stages and building automations (a day or two for most small teams)
- Training: an hour or two per user, then weekly habits
- Integrations: WhatsApp, email, website forms and your store
The hidden cost of not having a CRM is harder to see but often bigger: missed follow-ups, duplicated work and deals that quietly go cold.
Negotiation tips when buying any CRM
- Ask for yearly billing discounts
- Ask what happens to pricing when you add users mid-year
- Confirm data-export options before you sign
- Check support hours and language
- Ask for a trial with your real data, not just a demo account
The bottom line
Don't compare sticker prices; compare 12-month totals for your team with the features you actually need. Flat pricing is great for small teams, and a plan with extra users and a calling number is built for sales teams that live on the phone.
Questions first? Chat with us on WhatsApp