IVR

Why Do Businesses Need IVR?

IVR system will greet your customers and route calls to the appropriate team depending on the caller's input. An IVR phone system arms a business with several capabilities that will lighten the load for agents while simultaneously maximizing customer service efficiency.

How Its Work

Why is it necessary for your company to have an IVR number?

Multi-channel Platform

One platform for all communication channels

CRM Integration

Integrates with all leading CRMs

Secure & Reliable

Enabling enterprise-grade security for businesses

Scalable

Expand your business at ease on a smart technology platform without any limitations

Customized

Customized solutions with quick deployment on cloud

Benefits of IVR Solution

Using multi-level category menus, direct your customers to the proper agent, allowing them to handle their issues faster.

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Greeting Message

Set welcome or greeting message and change it anytime as per convenience.

Automatic Call Distribution

Distribute calls based on telephone numbers and IVR options among agents.

Time-based IVR

Time-based scheduling of IVR menus and messages for seamless experience.

Survey Missed Call

Send SMS and ask callers to give a missed call to register their feedback.

Recording Calls

Record calls between agents and customers for insights and compliance.

Dashboards

Monitor campaigns and agents in real time with our intuitive dashboards.

How does IVR Work

Greet customers with a personalized message in the IVR menu.
Let customers interact with your business through IVR options.
Keep your business support open even when your support executives are away.
Automate a part of the call handling process and boost employees’ productivity.
Enable users to create call flows simply and without any coding expertise
Reduce the time spent in collecting caller’s information & transferring the call to the right agent.
Provide customers with an easy and efficient way to speak to the right department & quickly get the answer they need.

FAQ

Most frequent questions and answers

What are the limitations of Voice IVR?

Many organizations have adopted Interactive Voice Response (IVR) to improve the quality and reduce the cost of customer service. This technology provides a number of benefits including automated prioritization of calls, call routing, call volume management, limited self-service, and reduced operating expense. However, due to the limited input capabilities (touchtone and poor voice recognition), IVR has a vast number of limitations for servicing a customer effectively.

How will I be billed?

Generally you’ll be billed in two ways:

Channel basis: Depends on the number of channel you opt for the services
Per Pulse = 30 seconds
accordingly you’ll be charged for the IVR plan.

Why does a business need IVR system?

IVR provides customers with an efficient way of connecting with your call agent. It increases customer’s satisfaction as customers no longer have to wait for the call to pass through multiple agents. IVR automatically gathers pertinent data and ensures a caller doesn’t have to repeat their inquiry multiple times.